The AI Transformation Award

Amplify your expertise with AI

Human-Ai collaboration & Exp. Design Strategist

Fabienne Heiles

Malt Profile

TLDR

Human-Centric & Tailored AI IntegrationA customized approach to AI adoption that adapts to your team, not the other way around.

  • The Process: Team workshops combined with 1-on-1 conversations to pinpoint everyone’s specific needs and challenges.
  • The Strategy: Designing practical, natural AI workflows. AI acts as an amplifier of human expertise, never a replacement.
  • The Result: Stronger team alignment, smoother collaboration, and real, day-to-day efficiency gains.

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Project Introduction

A human-first activation journey that strengthens your team’s existing expertise and equips each person with a tailored Ai approach.

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The journey begins with workshops to understand the teams’ dynamic, followed by individual conversations to understand each person’s context, strengths and challenges.

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From there, we design Ai practices that feel natural, supportive, and genuinely useful. Nothing theoretical. Nothing forced. Ai becomes an amplifier of expertise, not a replacement for it.

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This approach leads to stronger alignment, smoother collaboration, and meaningful improvements in efficiency and workflow.

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What client problem does this project solve?

Blockers I help overcome : Overwhelm created by the speed and volume of new Ai toolsNo time to explore or test what is relevantUncertainty about how Ai fits into daily tasksDifficulty identifying high value use cases Mixed confidence levels within the team

AI Solution Implemented (technical details)

Connecting People, Processes, Technology and Data. Implementing human-centered processes facilitated by AI agents (Salesforce / Microsoft) for customer service and Omnichannel strategies. As a hybrid profile I understand technology and focus on the human adoption and the value technology creates in amplifying individuals and teams expertise. I get my energy from translating challenges into solutions that serve the person.

What are the quantifiable results (ROI, KPIs, etc.) of this project?

The main KPI is the adoption of the internal Gen AI solutions and the development and improvements of the models to the needs of the colleagues using it. Also the security aspect in decreasing the use of external models such as ChatGPT / Claude / Gemini and building an internal library of use cases and best in class uses.

Proof of excellence: why should you win this award?

With 25 of experience in Communication , Marketing, Customer Experience, Change Management and coaching, Human-AI activation is the natural evolution in my expertise. Amplifying the expertise with the latest AI and adding value as well as efficiency to people and their work are my greatest achievements and drivers.

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